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For service/repair, contact the PIKO Service Department by visiting https://www.piko-america.com/pages/contact, calling +1 (619) 280-2800, or emailing support@piko-america.com. PIKO’s Service Department is available Tue, Wed, Thu: 9:00AM–2:30PM Pacific Time.
You can also send your locomotive to: PIKO America, LLC 4610 Alvarado Canyon Road, Suite 5 San Diego CA 92120 USA
Please include a detailed description of your concern and complete contact information. For some service issues regarding DCC sound decoders, the PIKO Service Department may forward your locomotive to TCS for resolution.